Introduction

The letters that arrive in our mailbox at home are an important part of our lives. Even in the age of the telephone, the fax machine and the Internet, most families receive dozens of letters each week.

In towns, cities and remote locations across Australia, posties deliver mail on foot, pushbikes, motorbikes, and in trucks and vans. Australia Post people carry every kind of letter and parcel to and from businesses, family and friends. In fact, in any one year, Australia Post delivers over 4,900,000,000 (4.9 billion) mail items throughout Australia.

Since Australia’s first official post office opened in Sydney in 1809, Australia Post has been committed to delivering one of the best mail and parcel services in the world.

From humble beginnings as a one-person operated facility, Australia Post has become one of the largest and most successful organisations in Australia. We have played an important part in Australian history, and continue to be an active member of local communities.

Australia Post does much more than deliver the mail. With almost 4,500 postal outlets, we are also Australia’s largest retailer and financial services provider, and are committed to protecting the environment in the course of providing these services.

With the support and involvement of our staff, we have put in place a full Environment Management System, which focuses on the environmental impacts of our everyday operations. We have also signed up to the Federal Government’s Greenhouse Challenge program. As a result, we are reducing our greenhouse gas emissions in the form of waste, energy and fuel usage, and reducing our impact on the environment.

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